About Barrick

Barrick is the gold industry leader with a vision of wealth generation through responsible mining; wealth for our owners, our people, and the countries and communities with which we partner.  Our objective is to maintain and grow industry-leading margins, driven by innovation and our digital transformation; managing our portfolio and allocating capital with discipline and rigor; and leveraging our distinctive partnership culture as a competitive advantage. We aim to cultivate a high-performance culture defined by the following principles: a deep commitment to partnership, consistent execution, operational excellence, disciplined capital allocation, and continual self-improvement. We are obsessed with talent, and seek out fresh perspectives and challenging ourselves to think differently as we transform Barrick into a leading 21st century company.

Position Description:

Barrick Nevada’s Shared Business Center (SBC) is looking for an HR Services Inquiries Specialist to join their team.

The HR Services Inquiry Specialist acts as the font-line to HR Services, and uses Knowledge Management and experience to provide core process / policy inquiry management and resolution (e.g., the “Top 150” questions for core compensation, separation, data administration, new hire onboarding, corporate/regional policies/programs, etc.). The Inquiry Specialist will escalate complex inquiries to the appropriate parties such as the Transaction – HR Specialist, or the Inquiry & Transaction, Lead. Key responsibilities of the Inquiry Representative includes the documenting, handling and resolution of customer inquiries and requests.

Responsibilities:

• Ensure that incoming inquiries are answered in an efficient manner

• Deliver accurate customer answers and build effective relationships with customer

• Escalate / redirect contacts where guidance or clarification of policies and procedures as required

• Document inquiries with accurate classification and resolution action

• Support guidance on workflow of direct access transactions based on policies and guidelines in cases where assistance is required

• Enter inquires and subsequent resolutions into appropriate enabling technology system(s) (e.g., case management etc.)

• Flag where Knowledge Management systems need to be updated with content to help with future inquiry resolution and / or employee and manager direct access

• Promote the customer experience and increase satisfaction through efficient and courteous service

• Perform other duties as assigned

Qualifications:

• Ability to consistently deliver high quality customer service; effective listening and communication required
• Good verbal and written communication skills required
• Knowledge of HR processes and practices preferred
• Ability to proactively answer inquiries through the effective use of relevant data and information preferred
• Good organization and problem-solving skills required
• Ability to multi-task and prioritize critical items while learning quickly preferred
• Ability to follow through and successfully manage through difficult interactions preferred
• Understanding of HR needs / nuances of employees / managers in a mining preferred

What we can Offer You 

• A comprehensive compensation package including bonuses, benefits, and stock purchase plans where applicable
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• An Opportunity to transform Traditional Mining into the future of Digital Mining
• Opportunities to grow and learn with the industry colleagues are endless
• Access to a variety of career opportunities across Barrick locations

Barrick is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Thank you for your application, however, only those selected for an interview will be contacted.