HR Services Inquiries Specialist

Job Details

Location:

Description:
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085709 Requisition #

About Barrick

 

Barrick is the gold industry leader with a vision of wealth generation through responsible mining; wealth for our owners, our people, and the countries and communities with which we partner.  Our objective is to maintain and grow industry-leading margins, driven by innovation and our digital transformation; managing our portfolio and allocating capital with discipline and rigor; and leveraging our distinctive partnership culture as a competitive advantage. We aim to cultivate a high-performance culture defined by the following principles: a deep commitment to partnership, consistent execution, operational excellence, disciplined capital allocation, and continual self-improvement. We are obsessed with talent, and seek out fresh perspectives and challenging ourselves to think differently as we transform Barrick into a leading 21st century company.

 

Position Description:

 

Barrick Nevada’s Shared Business Center (SBC) is looking for an HR Services Inquiries Specialist to join their team.

The HR Services Inquiry Specialist acts as the font-line to HR Services, and uses Knowledge Management and experience to provide core process / policy inquiry management and resolution (e.g., the “Top 150” questions for core compensation, separation, data administration, new hire onboarding, corporate/regional policies/programs, etc.). The Inquiry Specialist will escalate complex inquiries to the appropriate parties such as the Transaction – HR Specialist, or the Inquiry & Transaction, Lead. Key responsibilities of the Inquiry Representative includes the documenting, handling and resolution of customer inquiries and requests.

 

Responsibilities:

 

  • Ensure that incoming inquiries are answered in an efficient manner

  • Deliver accurate customer answers and build effective relationships with customer

  • Escalate / redirect contacts where guidance or clarification of policies and procedures as required

  • Document inquiries with accurate classification and resolution action

  • Support guidance on workflow of direct access transactions based on policies and guidelines in cases where assistance is required

  • Enter inquires and subsequent resolutions into appropriate enabling technology system(s) (e.g., case management etc.)

  • Flag where Knowledge Management systems need to be updated with content to help with future inquiry resolution and / or employee and manager direct access

  • Promote the customer experience and increase satisfaction through efficient and courteous service

  • Perform other duties as assigned

 

Qualifications:

 

  • Ability to consistently deliver high quality customer service; effective listening and communication required
  • Good verbal and written communication skills required
  • Knowledge of HR processes and practices preferred
  • Ability to proactively answer inquiries through the effective use of relevant data and information preferred
  • Good organization and problem-solving skills required
  • Ability to multi-task and prioritize critical items while learning quickly preferred
  • Ability to follow through and successfully manage through difficult interactions preferred
  • Understanding of HR needs / nuances of employees / managers in a mining preferred

 

What we can Offer You 

  • A comprehensive compensation package including bonuses, benefits, and stock purchase plans where applicable
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • An Opportunity to transform Traditional Mining into the future of Digital Mining
  • Opportunities to grow and learn with the industry colleagues are endless
  • Access to a variety of career opportunities across Barrick locations

 

Barrick is committed to creating a diverse environment and is proud to be an equal opportunity employer.

 

Thank you for your application, however, only those selected for an interview will be contacted.

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