Accutrak

Accutrak Group was founded in 2002 when the founders recognised the importance to modernise operations through bespoke electronic solutions. Initially, the emphasis was on automating the tracking and weighing of trains transporting raw materials underground, given the prevalence of rail-bound operations in South Africa’s underground mining sector. Over time, fueled by technological advancements, the group evolved into a set of Industrial IoT technology firms, offering a multitude of optimisation solutions.

The core systems are meticulously crafted in-house, harnessing the latest advancements in global technology landscapes. At the core of the group’s values lies the optimisation of clients’ operations, prioritising empowering mining operations to boost production, maintain compliance, and cut costs through informed decision-making. A significant strength is the personalised after-sales support offered, typically assigning a site manager to clients’ operations and having hardware and IT support teams ready to address any issues promptly.

Accutrak believes that the data generated belongs to clients and exposes the data through server or API access, actively working with clients to integrate data into their applications or provide it in a suitable format for external data analytics efforts. Each operation is unique; developing custom dashboards, reports, and alerts is part of standard service offering. The company prides itself on flexibility, offering mature solutions purpose-built for mining, with open architecture that integrates the latest electronic and software technologies, whether developed in-house or sourced externally.

After-sales support includes custodianship of data management and sharing across the operation, actively collaborating with miners and engineers to ensure that master data is correctly configured and that high-quality information is received in a timely manner. All products come equipped with diagnostic modules and insights, enabling proactive maintenance and ensuring maximum possible uptime. Most installations involve having at least one technician on-site to ensure the hardware is properly maintained, allowing clients to focus on mining and use the quality information from the products to optimise their operations.